DINING TECH

Intelligence beyond the reservation

About Us

eat2eat is the leading independent dining technology service provider, supporting the leading global hospitality groups since 2001.A unique business model ensures that one size does not fit all - customizing our software solution to meet the individual requirements of our clients.
And above all, a ferocious protection of our client data

23

Years in Business

41
Countries
201
Cities

Core services should be powered by systems owned and managed by the organization - data is the (your) currency.

OUR MISSION

Your diner - your brand

Welcome to our latest version release - MSP - a platform for dining that incorporates all we have learnt over the last two decades of working with the best hospitality professionals in the business.

TIMELINE

eat2eat - A Globally Recognized Pioneer in Dining Tech

2001

Launched the world’s first real time dining reservation web site in Asia - Tokyo/Hong Kong/Singapore/Sydney

2007

Diversified into a B2B model with the launch of the award winning MaRc platform for Starwood Hotels and Resorts

2011

Expanded coverage of the platform across the rest of Asia

2019

MaRc version upgrade - just in time for COVID

2024

Launch of our latest software platform - MSP - integrating AI and AR capablilies

WHAT WE DO

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FOCUS

We only provide services to hotel groups and for dining technology only. This laser focus on our core competency ensures that eat2eat has maintained its position as a top 5 global service provider in the space.

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COMMUNICATE

Allowing our hotels to own their data, deliver bookings on brand and engage with diners through the latest AI techniques result in significantly higher RPD and GSI

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ENGAGE

With full control over the diner data the Group can engage directly with their customers and ensure that loyalty is recognized and rewarded.

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DINE

Integration of our platform with other key hotel systems allow for a 360 degree of the diner even before they engage with the restaurant or through contactless dining solutions.

PUTTING KEMPINSKI FIRST

Your branding, your data and your diner
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Forecast Increase in Revenue Based on Upselling of Table Settings and Preferred Seating

PROJECTS EAT2EAT B2C COMPETITORS
Data Management All data solely owned by the Group Opt-in for Hotel T&Cs.
All diners have to opt-in to the OTA site policies.
Global Capability Supports in all regions of operation Normally only in local markets
Revenue Enhancements on Booking Flow Choose your table, customize table settings and upgrades Not Available
AI Chat Bot Fully functional to allow diners to opt-in to the database Not Available

WHO OWN'S YOUR DINER?

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The MSP platform ensures a seamless integration between diners engaging with our restaurants over ‘owned’ channels and OTA channels.


As eat2eat uniquely ensures that all diners accessing restaurants on a Hotel owned channel complete their dining reservation journey within the comfortable branding of the Group, we can ensure that there is a clear difference between booking on brand versus booking from OTA channels.


No other competitor offers this advanced level of white-labelled dining technology.

POWERFUL FEATURES

Delivering high quality applications and transformational capabilities to the world's largest hospitality providers.

Step One

All Restaurants are on-line to take bookings - similar to Room bookings

Step Two

All Bookings Tracked by the MSP system

Step Three

Diner Data Captured and Analyzed - Potential link to your loyalty program

Step Four

Full diner interface including feedback and preferences in real time

Step Five

Track diner spend and preferences at every booking to increase engagement and revenue

Step Six

Market to the diner through our Advanced Marketing Module (AMM)

A full service dining platform MSP -

  • Real time reservations - on brand and through OTA sites.

Table management system - fully integrated to POS platforms.

CRM and marketing suite - decide how to engage with the diner (email/SMS/social media/WeChat/WhatsApp/Line).

Customizable features - choose your table/upsell dining options.

Real time AI driven Chat Bot - WhatsApp/Line/WeChat.

Contactless dining - at table/in room.

Fully integrated feedback module.

AR FLOOR PLANS

For the first time the associates can see an augmented view of the restaurant and use the technology to upsell value add options at the time of taking a booking - for example customizable table settings and in China, unique PDR set-up


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REAL TIME REPORTS

State of the art reporting capability that may be provided in real time or sent to specified team members at a pre-defined time


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A ‘living’ reservation book with all details available at a quick glance or a simple tap on a name/photo.

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And at the heart of everything we do - is the diner.
A real time dashboard with full analytics including channels we may communicate to the diner over. Your diner, your data - always


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INNOVATIVE TECHNOLOGY

eat2eat launches a real time AI Chat Bot to allow for diners to opt-in as well as share preferences - ‘pushing’ the data instead of the traditional methodology of ‘pulling’ the information

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ENHANCED MARKETING MODULE

Enhanced Marketing Module - allows the hotel to communicate over WhatsApp/WeChat in addition to traditional email/SMS and social media channels - and to reiterate - it is always your data

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ADDING REAL VALUE TO F&B OPERATIONS

Technology working to provide information beyond the reservations

REVENUE

Increase in revenue based on understanding dining preferences and past behaviour.

DINERS

Repeat customers on branded channels.

OTA

Reduction achievable from OTA sites.

MEET THE MANAGEMENT TEAM

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VIKRAM AGGARWAL

Founder and CEO

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CHETAN KUCHEKAR

CTO

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BRIAN HINDSON

VP SALES

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ALISTAIR WILLIAMS

Corporate Advisor

LATEST NEWS

Insights about industry trends and best practices

COVID Open Call & Digital Marketplace

‘eat2eat selected as one of four companies to present to the STB town hall on contactless dining held in Singapore recently. Our CEO underlined the importance of controlling data on brand channels- click here to hear his view ’

Aug 14 2020

Post-Pandemic Restaurants Will Have To Change Their Ways

In the post COVID world, the power balance on data ownership and control over their diners is going to shift back to the restaurants..

Jun 9 2020

#restaurantsleadtheway

The team at eat2eat extend our best wishes and support to all our restaurants and colleagues during this very difficult time. We have been here before during SARS and it's easy to forget but at that time, when life returned to normal, it's restaurants and bars that lead the way. Stay safe!#restaurantsleadtheway#eat2eat during these testing times. To help further, we are offering fee waivers of the first 3 months on an annual contract. With eat2eat, restaurants also retain full ownership of their valuable diner data. To sign up or for more information please register your interest at Register@eat2eat.com .



Apr 13 2020

eat2eat now offers its technology for delivery services

#restaurantsleadtheway#eat2eat#takeout
eat2eat, the leading independent award-winning restaurant technology provider, is welcoming all independent restaurants and restaurant chains to sign up and immediately offer their diners takeout and delivery services to help supplement their income during these testing times.

To help further, we are offering fee waivers of the first 3 months on an annual contract. With eat2eat, restaurants also retain full ownership of their valuable diner data.

To sign up or for more information please register your interest at register@eat2eat.com

Apr 13 2020

OpenRice

OpenRice partners with eat2eat to create a seamless table reservation experience at selected restaurants for users.

Oct 7 2019

Zomato

Zomato partners with eat2eat to create a seamless table reservation at selected Marriott International's restaurants for users.

Jan 9 2019

Sabre Hospitality Solutions

Advanced restaurant reservation and CRM capabilities from eat2eat now available to Sabre Hospitality Solutions Customers.

Jan 8 2019

AN OPEN & CONNECTED APPROCH TO INTEGRATION

Integration

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Google

Real-time restaurant reservation and waitlist availability via Google Search, Maps and Assistant across the world.

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Facebook

Online social network that lets restaurants receive direct bookings from their business pages.

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Instagram

Photo-based social media platform with reservation integrations synced with restaurants’ business profiles.

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Zomato

From swanky upscale restaurants to the cosiest hidden gems serving the most incredible food, Zomato covers it all.

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Tripadvisor

The world’s largest travel platform, helping people become better travelers, from planning to booking.

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OpenRice

User-generated restaurant review platform in Asia with booking, payment and loyalty tools.

Payment Providers

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Stripe

Payment processing platform empowering restaurants to manage their businesses online.

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RedDot

The Red Dot Design Award is an international, annual design competition for product and industrial design, brand and communication design.

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AsiaPay

AsiaPay supports merchants to accept digital payments by credit/debit cards, bank accounts/netbanking, digital wallets, buy now pay later.

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Amazon Pay

Amazon Pay is an online payment service that makes checkout on your site fast and secure for hundreds of millions of Amazon customers around the world.

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Etisalat Payment Gateway

Etisalat Payment Gateway connects merchants (sellers of products) in a secure way with banks and financial institutions to process their transactions online.

SMS & Voice

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SMSGlobal

Mobile communication management to help businesses improve marketing operations and customer engagement.

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BULK SMS

Bulk SMS Gateway, being India's best bulk SMS service provider, offers always-available and responsive support for customers.

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SmartSMS

SmartSMS helps businesses like yours deliver their messages to their clients/customers successfully using SMS, voice, and email.

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SMSCountry

Communicate at every step of your customer journey with OTP, Transactional SMS, 2-way SMS and Promotional SMS, using a dynamic bulk SMS service

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Vodafone

Vodafone is a leading technology communications company in Europe and Africa, keeping society connected and building a digital future.

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XGate

XGATE is a digital marketing agency offering diverse range of multi-channel marketing (Mobile, Email, Social & Web).

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MyValueFirst

ValueFirst is a leading CPaaS company based in India, providing businesses with multi-channel communication solutions.

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StarHUB

StarHub is a leading homegrown Singapore company that delivers world-class info-communications, entertainment and digital solutions.

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Inolink

InoLink is a cloud-based productivity app that provides integration between Dynamics 365 CRM and Intuit QuickBooks

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Macau CTM

CTM is a telecom service provider in Macau offering a full range of professional telecommunication services including mobile, fixed telephony, fibre broadband, and enterprise solutions.

Point-of-Sale Integration Partners

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MICROS Simphony

Stable, reliable and secure POS systems for restaurants, hotels, resorts, casinos and more.

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InfoGenesis POS

Flexible, reliable POS software that helps run your business and never gets in the way of serving guests.

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Infrasys

Enterprise-level, cloud POS with a fast, integrated and intuitive UX, offline capabilities and flexible hardware.

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Silverware POS

Secure, robust cloud-based POS system for the hospitality industry.

GLOBAL HEADQUARTERS -

  • Tokyo
  • Bangkok
  • Beijing
  • Pune
  • Dubai
  • Munich
  • Washington DC (2024)
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